Terms and Conditions
mbi99 Casino Platform

To use mbi99 services in full, each user is required to register an account personally using accurate and verifiable information. Each individual is only allowed one active account. Duplicate accounts, shared accounts or accounts registered in another person's name are in violation of these terms and are subject to disciplinary action.

During the registration process, you are required to provide your full name, valid identity card number (MyKad) or passport, an active mobile phone number and a reachable email address. This information is used solely for identity verification, transaction processing and account-related communication.

You are fully responsible for maintaining the confidentiality of your account password. Passwords must contain at least eight characters with a combination of uppercase letters, lowercase letters and numbers. mbi99 will never ask for your password through any communication channel.

By registering an account at mbi99, you confirm that you are a citizen or resident aged 21 and above, and that your use of the online gambling platform complies with the laws applicable in your jurisdiction. Users are fully responsible for ensuring that their participation in gambling activities is lawful under the relevant local laws.

mbi99 reserves the right to request proof of age at any time. If it is proven that a member registered with false age information, mbi99 reserves the right to close the account immediately and withhold all available funds, subject to individual case assessment.

This platform may not be used by individuals who:

• Are under 21 years of age
• Have applied for self-exclusion through a responsible gambling programme
• Are acting as an agent or intermediary on behalf of another person
• Have a conflict of interest related to gaming operations

mbi99 accepts deposits and processes withdrawals through approved payment methods. All financial transactions are subject to minimum limits and processing timeframes set by the platform.

Deposit and withdrawal methods accepted by mbi99 include Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies such as USDT, BTC and ETH. All deposits must be made using an account or digital wallet in the name of the registered member.

Withdrawals will be processed within 15 minutes to 2 hours after the request is received and verified. In certain situations, additional verification may be required which may extend the processing time. mbi99 is not responsible for delays caused by third parties such as banks or payment service providers.

Deposited funds cannot be transferred to a third-party account. Withdrawals will be credited to the same account or wallet used during deposit, except in circumstances involving technical considerations approved by the mbi99 finance team.

mbi99 offers various promotional programmes to registered members. Each bonus offer is subject to specific terms and conditions stated at the time the promotion is launched. Members are responsible for reading and understanding the terms of each bonus before claiming it.

The mbi99 welcome bonus gives a 200% first deposit bonus of up to RM300. For example, if you deposit RM100, you will receive a bonus of RM200, bringing your balance to RM300. The wagering requirement is 25 times the bonus amount received — in this example, RM200 × 25 = RM5,000 must be wagered before winnings from the bonus can be withdrawn.

General conditions that apply to all mbi99 bonuses:

• Each member is eligible to claim the welcome bonus once only
• Bonuses cannot be cashed out and may only be used for gameplay
• Bonus funds and winnings from them cannot be withdrawn before wagering requirements are fully met
• mbi99 reserves the right to cancel a bonus if there is evidence of misuse or fraud
• Promotions are subject to change or cancellation without prior notice in exceptional circumstances

The mbi99 VIP programme consists of three tiers — Bronze, Silver and Gold — each offering weekly cashback of up to 0.3%, 0.7% and 1.0% respectively. Tier upgrades are based on member activity and loyalty as determined by mbi99.

All games offered at mbi99 use a certified random number generator (RNG) to ensure fairness and randomness in every game outcome. Game results are final and cannot be disputed on the basis of different outcomes expected by the player.

Players are prohibited from using any assistive software, automated bots, scripts or other technical methods to gain an unfair advantage in any game. Violations of this rule may result in immediate account closure and forfeiture of all winnings obtained through such means.

In the event of a technical disruption or system failure during an active game session, mbi99 reserves the right to void the affected spin or round and return the wagered amount to the player's account. mbi99's decision in such matters is final.

mbi99 is committed to the principles of responsible gambling. All members are reminded that gambling should be a form of entertainment and not a primary source of income. You are solely responsible for the gambling decisions you make and any losses that may occur.

You agree that:

• The money you use for gambling is discretionary funds and not money set aside for daily necessities or financial obligations
• You make your gambling decisions freely and without pressure from any party
• You are not under the influence of alcohol or any substance that may impair your judgement while playing
• You understand that game outcomes are based on chance and there is no guarantee of winning

If you feel that gambling is beginning to have a negative impact on your life, mbi99 encourages you to seek professional help. You may request deposit limits, a temporary break or self-exclusion through your account section or by contacting our customer support. For more information, visit our Responsible Gambling page.

mbi99 uses SSL encryption technology to protect all data transmitted between your browser and our servers. Your personal and financial information is handled in accordance with our strict privacy policy and will not be shared with third parties without your consent, except where required by law or a competent authority.

For complete information regarding the collection, use and protection of your personal data, please refer to the mbi99 Privacy Policy, which forms part of this user agreement.

mbi99 reserves the right to suspend or close any member's account without prior notice in the following situations:

• Violation of any term in this document
• False identity verification or misleading registration information
• Suspected fraudulent activity, money laundering or other illegal activities
• Use of automation software or game manipulation techniques
• Accounts that have been inactive for a period determined by mbi99

Members may also request voluntary account closure at any time by contacting our customer support. Such requests will be processed within a reasonable business period, and any eligible remaining balance will be returned after all compliance checks have been completed.

Should any dispute arise regarding transactions, game results, bonuses or any aspect of using the mbi99 platform, you are required to contact our support team first via live chat or email within 14 days from the date of the disputed incident.

Our team will investigate each complaint fairly and provide a response within a reasonable timeframe. All decisions made by mbi99 following an internal investigation are final. Members agree that technical decisions relating to games supported by server records take precedence over any screenshots or personal records held by the player.

These terms are governed under the laws of mbi99's international licensing jurisdiction. Any legal action must be filed in the court of the relevant jurisdiction in accordance with the platform's licensing agreement.

mbi99 reserves the right to amend, update or replace any part of these terms at any time. Changes will take effect immediately upon being published on mbi99.one. Members who continue to use the platform after any changes are published are deemed to have accepted and agreed to those amendments.

For material changes that significantly affect member rights, mbi99 will endeavour to provide notice via email or in-platform notification at least seven days before the changes take effect, except in circumstances that require immediate changes for security or compliance purposes.

If you do not agree with any amendments to the terms, you have the right to close your account before those amendments take effect by contacting our support team. Continued use after the effective date indicates your agreement to the amended terms.