Your Personal Data Protection at mbi99
mbi99 is committed to safeguarding and protecting the privacy of every player. This policy explains in detail how we collect, process, store and use your personal information in accordance with international data protection best practices.
Why Your Privacy Matters to Us
mbi99 places the security and confidentiality of player information as a priority in every aspect of platform operations.
High-Level Encryption
All data transmitted between your browser and mbi99 servers is protected with SSL/TLS encryption technology. Your account information, transactions and personal data cannot be accessed by unauthorised parties.
Full Account Control
You have full rights over your personal data. From updating account information to requesting data deletion, mbi99 provides control tools that are easily accessible through our platform.
No Data Selling
mbi99 has never and will never sell, rent or share your personal information with third parties for marketing purposes without your explicit consent. Your privacy is not our product.
Secure Data Storage
Your personal data is stored on servers protected with layered access controls. Only authorised mbi99 staff may access specific information, and every access is automatically logged.
Financial Transaction Security
All deposit and withdrawal transactions through Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency are processed in an encrypted environment. Your payment information is handled in accordance with strict financial security standards.
Full Transparency
This Privacy Policy is written clearly and in detail so you fully understand how your data is used. Any policy changes will be communicated to players before they take effect.
Information We Collect
mbi99 only collects information necessary for the purposes stated in this policy. We do not collect any information beyond what is required for platform operations.
1.1 Account Registration Information
When you register an account at mbi99, we collect the following information for identity verification purposes and compliance with international licensing requirements:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth — to verify that you are 21 years of age or older
- Identity card number or passport number
- An active email address
- Mobile phone number
- Current residential address
- Username and password (passwords are stored in hashed form and cannot be read by our staff)
1.2 Financial Transaction Information
Each time you make a deposit or withdrawal through the mbi99 platform, the following transaction information is recorded:
- Payment method used (Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC or ETH)
- Transaction amount in Ringgit Malaysia (RM) or equivalent value
- Date and time of transaction
- Transaction reference number
- Transaction processing status
We do not store credit card or debit card numbers in readable form. All sensitive financial data is handled by payment processors that maintain their own security standards.
1.3 Platform Usage Information
While you use the mbi99 platform, we automatically collect technical data for security, service improvement and internal analytics purposes:
- IP address and geographic location derived from it
- Device type, operating system and web browser used
- Account login and logout activity logs
- Game and betting records — for dispute resolution and audit purposes only
- Cookies and similar tracking technologies — see Section 4
How We Use Your Information
2.1 Account Management and Verification
The information you provide during registration is used primarily to create and manage your account at mbi99. This includes the Know Your Customer (KYC) process required under international licensing requirements. Identity verification ensures that accounts are not misused and that players meet the minimum age requirement of 21 years.
2.2 Financial Transaction Processing
Your financial data is used solely to process your deposits and withdrawals. mbi99 processes withdrawals within 15 minutes to 2 hours, and transaction information is required to ensure every payment reaches the right person. Transaction records are also kept for audit and legal compliance purposes.
2.3 Security and Fraud Prevention
mbi99 uses technical information such as IP addresses and activity logs to detect and prevent unauthorised access, fraud and activities that violate our Terms and Conditions. This ongoing monitoring is part of our responsibility to protect all legitimate players on the platform.
2.4 Service Improvement
Aggregated usage data (without personally identifiable information) helps us understand platform usage patterns, identify technical issues early and improve the overall user experience. This analytics data is never shared with external parties in a form that could identify individuals.
2.5 Service Communications
mbi99 uses your email address and mobile phone number to send:
- Deposit and withdrawal transaction confirmations
- Security alerts such as unusual login attempts
- Important updates regarding policy changes or terms of service
- Customer support information when you contact our team
You may opt out of promotional communications at any time through your account settings.
Data Sharing and Disclosure
mbi99 does not sell your personal information. Disclosure of data to third parties only occurs in limited circumstances as described below, and always with strict security controls in place.
3.1 Payment Processors
To enable financial transactions, information that needs to be shared with payment processors handling Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency platforms is processed in accordance with their own privacy policies. mbi99 only shares the minimum information required to complete a transaction.
3.2 Legal Requirements and Licensing Compliance
mbi99, operating under international licensing, may be required to disclose information to regulatory authorities or licensing bodies as part of legal compliance. This includes investigations into financial crime, money laundering or fraudulent activity conducted by authorities with jurisdiction. We only disclose information when required by applicable law and will notify you if permitted to do so.
3.3 Technical Service Providers
Certain technical functions of the mbi99 platform involve third-party service providers such as server hosting providers and cybersecurity services. All such providers are bound by strict data protection agreements and may only access the data required to carry out their technical functions.
3.4 Cross-Border Data Transfers
As mbi99 operates as an international online platform, your data may be stored or processed outside Malaysia. In all cases, we ensure that data protection equivalent to or higher than local standards is maintained, including through appropriate data transfer agreements with our technical partners.
Cookies and Tracking Technologies
4.1 What Are Cookies
Cookies are small data files stored on your device when you visit the mbi99 website. Cookies help the platform remember your preferences and provide a better experience on each visit.
4.2 Types of Cookies We Use
- Session Cookies: Allow you to stay logged in during a single gaming session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Store your language, display and interface settings so you do not need to reconfigure them each time.
- Security Cookies: Used to detect fraudulent activity and protect your account from unauthorised access.
- Internal Analytics Cookies: Collect aggregated usage data for platform improvement purposes. This data does not contain any personally identifiable information.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the mbi99 platform.
Data Storage and Security
5.1 Data Retention Period
mbi99 retains your personal data for as long as your account is active or as long as required for service and compliance purposes. Financial transaction records are kept in accordance with applicable legal and licensing requirements. When data is no longer needed, it is securely deleted or anonymised.
5.2 Technical Security Measures
To protect your personal information, mbi99 implements various technical and organisational security measures including:
- SSL/TLS encryption for all data communications between your device and our servers
- Role-based access controls — only authorised staff may access sensitive data
- Regular access log auditing to detect any suspicious activity
- Ongoing system updates and security patches
- Regular security testing by the internal technical team
5.3 Data Breaches
In the event of a data breach affecting your personal information, mbi99 will take immediate steps to contain the incident and will notify you within a reasonable period in accordance with applicable legal requirements. We encourage you to report any suspicious account activity to our support team via live chat or email without delay.
Your Privacy Rights
As a player at mbi99, you have the following rights regarding your personal data. Contact our support team to exercise any of these rights.
Right of Access
You have the right to request a copy of all personal information we hold about you at any time.
Right to Rectification
If your information is inaccurate or outdated, you may request that we update or correct it.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data, subject to licensing and legal requirements.
Right to Object
You may object to the processing of your personal data for specific purposes, including marketing communications.
Right to Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service.
Right to Restrict Processing
You may request that we limit how we process your data while a dispute or request is being resolved.
Withdraw Consent
For processing that relies on your consent, you may withdraw that consent at any time.
Contact Support
To exercise any of the above rights, contact the mbi99 support team via live chat or email 24/7.
Privacy Policy Amendments
7.1 Right to Amend
mbi99 reserves the right to amend or update this Privacy Policy at any time to reflect changes in platform practices, licensing requirements or applicable laws. Any material amendments will be communicated to registered players via email or in-platform notification before the changes take effect.
7.2 Player Responsibilities
By continuing to use the mbi99 platform after a policy change takes effect, you are considered to have accepted the updated terms. We encourage you to review this page from time to time to ensure you remain informed of our latest policy.
7.3 Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact the mbi99 Privacy Officer via:
- Email: [email protected]
- Live chat: available 24 hours a day, 7 days a week in Malay and English
We will endeavour to respond to all privacy-related enquiries within a reasonable time.
Privacy Policy FAQ
Answers to frequently asked questions about data protection and privacy at mbi99.
Ready to Play with Your Privacy Protected?
The mbi99 platform offers online slots, live casino, sports betting and arcade games in a secure and transparent environment. Register your account today and enjoy a 200% first deposit bonus of up to RM300.