Responsible Gambling
with mbi99
mbi99 believes that online gambling should be done in a controlled and safe way. This page explains the control tools available, the signs of problem gambling, and how to get help when needed — because player wellbeing is our priority.
GAMBLING SHOULD
BE ENTERTAINMENT
Know your limits. Play wisely and responsibly.
Why Responsible Gambling Matters
Gambling is a legitimate form of entertainment when approached with a clear head. mbi99 provides a transparent and controlled gaming environment so every player can enjoy the experience without affecting their finances or daily life.
We are very aware that a small number of players may face gambling-related challenges. For that reason, we have built a range of control tools into your account — from daily deposit limits to a full self-exclusion option — so you always stay in control.
Gambling Is Entertainment
Treat every amount wagered as the cost of entertainment — not an investment or a source of income. Set a budget before you play and stick to it.
Warning Signs
- Betting beyond your financial means
- Borrowing money to gamble
- Neglecting family responsibilities
- Feeling the need to hide gambling activity
- Trying to chase losses
Controls Inside Your mbi99 Account
We provide several control tools within the mbi99 platform so you can manage your gambling habits easily and without needing to contact support.
Deposit Limits
Set daily, weekly or monthly deposit limits for your account. Our minimum deposit is RM50 per transaction. Once a limit is set, the system automatically blocks any deposit that exceeds the amount you have chosen.
Session Time Limits
You can set a playing time limit for each session. Once the time is up, the system will send a reminder for you to take a break and decide whether you want to continue playing.
Temporary Break
The temporary break option lets you suspend account access for a set period — 24 hours, 7 days or 30 days. During this time, you cannot log in or place any bets on mbi99.
Self-Exclusion
The self-exclusion option is a stricter measure — it closes your account for a period of six months to several years. This request is processed by the mbi99 team and cannot be reversed before the period ends.
Loss Limits
Set a maximum loss limit per session or within a set period. Once the limit is reached, the system will not allow any further bets until the limit is raised again through a review process that takes time.
24/7 Support
The mbi99 support team is ready to assist you via live chat and email every day in Malay and English. If you are concerned about your own gambling habits or those of someone close to you, contact us at any time.
How to Apply for Self-Exclusion
Self-exclusion is a serious option and mbi99 handles it with full respect. The process is designed to protect players who need distance from gambling activity for a short time or over a longer period.
Important to Know
- Self-exclusion cannot be reversed before the period ends
- All bonus balances will be forfeited upon self-exclusion
- Your real money balance can be claimed after the period ends
- This process is free and fully confidential
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Log in to your mbi99 account
Access account settings via the mbi99 Login page and look for the "Account Controls" or "Responsible Gambling" section in your profile menu.
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Select the self-exclusion option
Choose the self-exclusion period that suits you — six months, one year, two years or permanently. Think carefully before making this choice.
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Verify your identity
To ensure account security, you will need to verify your identity using the information you registered with when opening your mbi99 account.
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Receive confirmation by email
The mbi99 team will send a confirmation that your self-exclusion has been processed. The account will be blocked within 24 hours of the request being received.
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Get further support if needed
We encourage players who apply for self-exclusion to also reach out to external support organisations for more comprehensive professional help.
Tips for Playing Smart
- Set a gambling budget separate from your daily expenses, bills and savings before starting any session.
- Never try to chase money you have already lost. Losses are part of gambling — accept this calmly.
- Take regular breaks. Playing for too long can reduce your judgement and lead to hasty decisions.
- Avoid playing when you are stressed, upset or after consuming alcohol, as these conditions affect your judgement.
- Do not borrow money to gamble. If you cannot fund your bets from your own money, stop the session.
- Use the control tools provided by mbi99 proactively — deposit limits and time limits are the best way to keep gambling responsible.
21+ Age Restriction
mbi99 sets a minimum age of 21 for all players. This is not only a requirement of our international licensing — it is our moral commitment to ensuring young people are not exposed to online gambling.
During the account registration process, we require verification based on an identity card (MyKad) or a valid identity document. Any account proven to have been registered by an underage individual will be closed immediately and any remaining balance will be forfeited.
Gambling at mbi99 is for individuals aged 21 and above only. If you know of someone underage using this platform, please contact our support team immediately.
Support Organisations in Malaysia
If you or someone you know is struggling with a gambling problem, there are several organisations in Malaysia that provide professional help confidentially.
Befrienders Malaysia
Provides emotional support to individuals experiencing stress, anxiety or personal problems including gambling addiction. Available in Malay and English.
AADK Malaysia
The National Anti-Drug Agency (AADK) also handles behavioural addiction cases including pathological gambling through health clinics and public rehabilitation programmes.
Malaysian Association for Counselling
Licensed counsellors can help you identify problematic gambling behaviour patterns and provide effective management strategies through professional counselling sessions.
mbi99 Direct Support
The mbi99 support team can be reached via live chat and email 24 hours a day, 7 days a week in Malay and English for help with account matters and gambling controls.
Play Responsibly with mbi99
Register your mbi99 account today and get full access to responsible gambling control tools. Claim your first bonus — deposit RM100, receive RM200 bonus, play with RM300 — while staying in full control.