mbi99 FAQ for Malaysian Players

mbi99 may request identity verification at any time, especially when you make your first withdrawal, update your account details, or when the system detects activity that requires a check. This is a standard security procedure under our international licence to protect all players.

Accepted Documents

Accepted identity documents include MyKad (Malaysian Identity Card) or a valid passport. Make sure your photo or scan is clear, not blurry, and shows full details including your ID number and date of birth. Expired documents will not be accepted.

Yes, this is mandatory. The name on your mbi99 account must match exactly with the name registered on your payment method — whether that is a bank account, Touch 'n Go eWallet or DuitNow. A name mismatch may cause withdrawals to be delayed or rejected for the security of your account.

Do not worry — a failed verification does not mean your account is permanently suspended. Contact mbi99 support via 24/7 live chat to find out the exact reason for the rejection. It is usually caused by an unclear photo or mismatched information. Resubmit clearer documents following the guidelines provided by our support team.

The mbi99 team will review submitted documents promptly. Processing time depends on how complete the submitted documents are. Once all documents are complete and valid, you will be notified via email or an in-account notification. Make sure documents are submitted in clear resolution to speed up the process.

If your deposit has not been credited within the expected time, first check whether the payment was successful on your bank or e-wallet side. If the transaction was successful but your mbi99 account has not been updated, contact our 24/7 support immediately and provide proof of payment such as a screenshot of the receipt or transaction reference for a quick check.

mbi99 does not charge deposit fees from the platform side. However, third-party payment providers such as banks or e-wallet companies may charge transaction fees according to their own terms of service. Check with your payment provider first if you are unsure about any charges that may apply.

RM50

The minimum deposit at mbi99 is RM50 for all payment methods. This amount applies whether you use Touch 'n Go eWallet, DuitNow, online banking (FPX) or cryptocurrency such as USDT, BTC or ETH. There is no difference in limits based on payment method.

Log in to your mbi99 account, go to the deposit section and select FPX / Online Banking. Choose your bank (including Maybank, CIMB, Public Bank, RHB and other supported banks), enter the deposit amount, then follow the instructions to complete the payment through your bank's portal. Funds are usually credited immediately.

Yes, mbi99 accepts deposits via cryptocurrency including USDT, BTC and ETH. Select the crypto method during deposit, copy the wallet address provided, and send the amount from your crypto wallet. Please note that exchange rates and blockchain network confirmation times may affect the final amount credited. The minimum deposit remains RM50 or its equivalent.

Withdrawals at mbi99 are typically processed within 15 minutes to 2 hours. If your withdrawal exceeds this period, it may be held for additional review, especially if your identity verification is not complete or this is your first withdrawal. Contact our 24/7 live chat with your transaction reference number for a prompt check.

Bonus Terms

Yes, you can — but bonus winnings are subject to wagering requirements. The mbi99 welcome bonus of 200% up to RM300 requires wagering 25 times the bonus amount before winnings can be withdrawn. Example: deposit RM100, bonus RM200, balance RM300 — the total wagering requirement to be met is RM200 × 25 = RM5,000.

Yes, mbi99 operates 24 hours a day, 7 days a week including on weekends and Malaysian public holidays. Withdrawals are processed around the clock without interruption. You can still contact our support if there are any issues even on festive days or public holidays.

RM50

The minimum withdrawal at mbi99 is RM50, the same as the minimum deposit limit. This applies to all available withdrawal methods including Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency. Make sure your account balance is sufficient before making a withdrawal request.

Generally, mbi99 recommends withdrawing to the same payment method used for the deposit to simplify the verification process and ensure the account name matches. This is also standard practice for internationally licensed platforms to prevent money laundering. For enquiries about alternative withdrawal methods, contact our support.

To permanently close your mbi99 account, contact our support team via live chat or email. Make sure you have withdrawn all available balance before making the closure request. Our team will process your request and provide confirmation via the email registered on your account.

Use the "Forgot Password" function on the mbi99 Login page to reset your password. You will receive a reset link to your registered email address. If you do not receive the email within a few minutes, check your spam folder or contact our 24/7 support for immediate assistance.

Yes, your mbi99 account can be accessed from any device including a mobile phone, tablet or computer. The mbi99 website is optimised for all screen sizes. If you have trouble logging in on a new device, make sure you are using the correct username and password, or use the password reset function if needed.

Important

No. Each player is only allowed to have one mbi99 account. Owning multiple accounts is a violation of mbi99's terms and conditions and may result in all related accounts being suspended, including balances and bonuses. If you are having issues with your existing account, please contact our support rather than opening a new account.

During registration, you need to provide your full name (as shown on your MyKad), an active email address, a Malaysian mobile number, and a strong password. Make sure all information is accurate as it will be used for identity verification and the withdrawal process. Players must be 21 years of age or older to register.

mbi99 supports players who wish to set a personal deposit limit as part of responsible gambling. Contact our support team via live chat for help managing your deposit limit. We encourage players to set a limit that suits their own financial means.

The minimum age requirement of 21 years is an obligation under mbi99's international licensing and is the global standard for responsible online gambling. This is to ensure the platform is only used by individuals who are mature and capable of making financial decisions consciously. Age verification is carried out during the identity verification process.

Important Support

You can contact the mbi99 support team to activate the self-exclusion option or a temporary break from the platform. In addition, external organisations such as Gamblers Anonymous Malaysia and local mental health services are available for professional support. Gambling should remain entertainment, not a burden.

Some signs to watch out for include: gambling with money that should be used for daily needs, feeling compelled to gamble even when losing, hiding gambling habits from family, or feeling anxious when trying to stop. If you recognise any of these signs in yourself, seek support immediately and consider the self-exclusion option.

Self-exclusion allows you to block access to your mbi99 account for a set period, whether for a few days, weeks or permanently. During this period, you will not be able to log in, make deposits or receive any promotions. To activate self-exclusion, contact mbi99 support via live chat. The decision will be enforced immediately once confirmed.

Yes, besides full self-exclusion, mbi99 can help you set a temporary break period on your account if you need time away from the platform without permanently closing your account. Contact our support to discuss the option that best suits your situation. Player wellbeing is our priority. See also our Responsible Gambling page for more information.